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"How to measure quality in local government?" Opening: Mr. Humberto Cirarda, Mayor
of Getxo
Martes, 10 de noviembre de 1998, 19:00h.
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| A
New Approach
to Quality in Local Government: Best Value |
This presentation comprises
four main parts. First, I will briefly summarise the context of the Best
Value initiative in terms of the status of local government in Britain,
the recent history central government policies towards local government
and the 'condition' of local government at the time of the change of Government
in 1997. Second, I will briefly outline the Government's 'modernisation
agenda' for local government, setting Best Value in the context of a wider
range of initiatives. Third, I will go into more detail about the objectives,
principles and main elements of Best Value, emphasising the key 'imperative'
of continuous improvement of performance. Finally, I will refer briefly
to some of the emerging issues from the evaluation of the Best Value pilot
schemes.
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| How
to Measure
Quality in Local Government |
There will be four main
elements to this presentation. First, I will consider what is meant by
'quality' in local government and discuss some frameworks for addressing
and measuring quality. Second, I will pose a question: should we be 'measuring
quality' or 'evaluating performance'? I will consider what we mean by 'good
performance' in the local
government context and argue that we need to adopt a broad framework for evaluation, of which 'measuring quality' is a part. Third, I will argue that a key purpose of evaluation is to promote learning and improvement and I will briefly consider the relationship between evaluation, performance measurement and organisational learning. Finally, I will discuss some key principles and frameworks for measuring performance. |
| Speaker | Ian is a Principal Policy
Analyst in the Policy Research Institute and member of the Institute’s
Management Team. He has particular responsibility for strategic planning
and quality systems and leads on work in the areas of evaluation and public
services. He has extensive experience of managing and undertaking applied
research and policy analysis in both local government and academic contexts.
He has been with the Institute (formerly Unit) since 1988 and has undertaken
and managed a wide range of projects in the fields of local economic development
and labour markets, community needs, evaluation, public services management
and market research.
He has extensive experience in project management and client liaison, project design and specification, survey techniques, analysis of primary and secondary data and report writing. In particular, he has specialist expertise in the evaluation of public policies and programmes. Clients have included central government departments and agencies, Training and Enterprise Councils and local authorities. He has also contributed to seminars and workshops for managers on public service quality, evaluation and performance review and strategic management and has played a key role in the development and delivery of an MBA programme for public sector managers. Ian graduated in Geography from the University of Newcastle-upon-Tyne in 1972 and then had spells in academic research and a local authority planning department before undertaking a PhD in Energy Studies at the Open University. Following another period of contract research in the transport field he worked for Fife Regional Council in Scotland as a policy analyst, becoming Head of the Policy Planning Unit with responsibilities for strategic planning and policy analysis in relation to corporate issues. He joined the Policy Research Unit in 1988 and has played a key role in the progress to its current Institute status. He is co-author with Janie Percy-Smith of Understanding Local Needs (IPPR, 1992) and edited Management of Quality in Local Government (Longman, 1992). He has also published several articles in academic journals and written over 30 research reports. Recent reports include: Current Issues in Local Government Finance, (Research Report No 12, Commission for Local Democracy, 1995); The Out-of-School Childcare Grant Initiative: An Interim Evaluation, (Research Series No 44, Employment Department, 1995); and Made to Measure: Evaluation in Practice in Local Government, London: Local Government Management Board, 1998) Current work includes a number of evaluation projects for Training and Enterprise Councils, a research project for the Joseph Rowntree Foundation on local strategies to tackle long-term unemployment and Ian is involved in the evaluation of the local government ‘Best Value’ pilots for the DETR. A major project for the Local Government Management Board on evaluation in local government has recently been completed and Ian is managing a further project for the LGMB on research in local government. He has been an invited participant in a number of ESRC seminars on evaluation and is a member of the Council of the UK Evaluation Society. In Internet: http://www.lmu.ac.uk/lbs/pri/
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METROPOLITAN
BILBAO |